Troubleshooting

Overview

The application won’t start

Try the following steps if an application installed on your computer has any of these problems

  • Won’t open
  • Blank content

Step 1: Reload dependencies

Use this step in case the application won’t start at all.

  1. Open following location on your computer:
    • Mac OS X: /Library/Application Support/Susan
    • Windows OS: C:/%appdata%/Susan
  2. Delete vendor directory
  3. Start application again
  4. Susan will download dependencies automatically

Step 2: Clear cache

Use this step in case the application content is empty on start-up.

  1. Open following location on your computer:
    • Mac OS X: /Users/[your-username]/Library/Application Support/Electron/Cache
    • Windows OS: C:/%appdata%/Electron/Cache
  2. Delete all files inside folder
  3. Start application again

The installer gives unidentified developer message on Mac OS computer

Unidentified developer

In case, when you see the unidentified developer message during the installation, follow these steps:

  1. Open System Preferences
  2. Click on Security & Privacy
  3. Select General tab
  4. Click on the button Open Anyway

Open Anyway

After that, installer can be executed.

Start fresh with a clean installation of Susan

Here’s the solution to install a clean version of Susan application onto any PC.

  1. Close the Susan application
  2. Delete all files and folders from Susan directory
    • Mac OS X: /Library/Application Support/Susan
    • Windows OS: C:/%programdata%/Susan (versions before 0.3.0 C:/%appdata%/Susan)
  3. Unistall program
    • Mac OS X: Delete Susan from Applications folder
    • Windows OS: Use built-in unistallation command
  4. Install application again